Information We Collect

Running an IT education platform means we need certain information from you. Here's what we gather and why it matters.

Personal Information You Provide

When you sign up for our programs or contact us, you share details like your name, email address, phone number, and sometimes your educational background. We need this to set up your account, communicate with you, and tailor our programs to match your experience level.

• Full name and contact details for account creation
• Educational and professional background to assess program fit
• Payment information when you enroll in courses
• Communication preferences for updates and newsletters
• Technical skill assessments to recommend appropriate learning paths

Information We Collect Automatically

Our website collects some technical data automatically. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve the user experience and fix technical issues that pop up.

How We Use Your Information

Your data serves specific purposes. We don't collect information just to have it sitting in a database somewhere.

• Service Delivery: We process your enrollment, track your progress through courses, and issue certificates when you complete programs
• Communication: Updates about your courses, schedule changes, and responses to your questions go through the contact details you provide
• Payment Processing: Financial transactions get handled securely through our payment partners, and we keep records as required by Thai law
• Platform Improvement: Anonymous usage data helps us figure out which parts of our platform work well and which need fixing
• Legal Compliance: Some data retention is required under Thai regulations, particularly for educational institutions and financial records

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with some service providers who help us run our platform.

Service Providers We Work With

Our payment processor handles transactions securely, our email service provider sends course updates, and our hosting company keeps the platform running. These companies only get access to the data they need to do their specific jobs, and they're bound by strict confidentiality agreements.

When We Must Share Information

Thai law sometimes requires us to disclose information to government authorities. This typically happens in cases involving legal proceedings, regulatory compliance, or official investigations. We'll always notify you when legally permitted to do so.

Your Privacy Rights

Thailand's Personal Data Protection Act gives you specific rights over your information. Here's what you can do and how to exercise these rights.

Data Security Measures

Protecting your information is something we take seriously. Our security setup includes multiple layers designed to prevent unauthorized access.

• All data transmissions use SSL/TLS encryption to protect information in transit
• Sensitive data gets encrypted at rest using industry-standard protocols
• Access to personal data is restricted to authorized staff members who need it for their work
• Regular security audits and penetration testing help identify potential vulnerabilities
• Multi-factor authentication protects administrative access to our systems
• Automated backups ensure data recovery capability in case of system failures

That said, no system is completely foolproof. We maintain an incident response plan and will notify you promptly if a data breach affects your information, as required by Thai data protection regulations.

International Data Transfers

Our primary servers are located in Thailand, but some of our service providers operate internationally. When your data moves across borders, we ensure appropriate safeguards are in place.

For transfers to countries without adequate data protection laws, we use standard contractual clauses approved by Thai authorities. This means the receiving party must maintain the same level of protection as required under Thai law.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. Essential cookies keep you logged in and remember your preferences. Analytics cookies help us understand how people use the site so we can make improvements.

You can control cookie settings through your browser preferences. Disabling certain cookies might affect how the website functions, but you'll still be able to access most features.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.

Active student records remain accessible while you're enrolled and for three years afterward. This allows us to provide references and verify your completion of programs. Financial records stick around for seven years to comply with Thai tax regulations.

When retention periods expire, we securely delete or anonymize your data so it can no longer identify you personally.

Children's Privacy

Our programs target adult learners and working professionals. We don't knowingly collect information from anyone under 18 years old. If you're a parent who believes your child has provided us with personal information, contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Effective Date" at the top of this policy indicates when it was last updated. Continuing to use our services after changes become effective means you accept the updated terms.